Privacy Policy

Last updated: June 2026

1. Data controller

Owner: Pedro Mula Vidal (Clínica MuVi)
Activity: Physiotherapy clinic
Address: Calle José María Pereda 8, 30880 Águilas (Murcia, Spain)
Email: clinicamuvi@gmail.com
Phone: +34 614 966 298
Tax ID (NIF): 23334033G · Professional registration no.: 2978 (Official College of Physiotherapists of the Region of Murcia)

2. Data we process and purpose

We process the data you provide through the website forms, WhatsApp, email or the booking system, for the following purposes:

To respond to your enquiry and manage your physiotherapy appointment.
To provide the requested healthcare service and create your clinical record.
To follow up on your treatment.
To send you appointment reminders and service-related communications.

Health data is considered a special category and is processed for the purpose of providing healthcare by a professional bound by professional secrecy.

3. Legal basis

The legal basis for processing is your consent, the performance of the care relationship, and compliance with the legal obligations applicable to healthcare activity.

4. Retention

We keep your data for as long as necessary to provide the service and, in the case of clinical documentation, for the periods required by healthcare regulations.

5. Recipients and data processors

We do not sell or share your data with third parties for commercial purposes. To provide the service we use providers that process data on our behalf as data processors, in accordance with Article 28 GDPR:

Stripe — processing of online payments. Stripe is a US-based provider, so your payment may involve an international data transfer, covered by the safeguards put in place by Stripe (standard contractual clauses).
Brevo — handling of contact forms and email communications (servers in the European Union).
soypaciente.de — appointment booking system.
Web hosting provider — hosting of the website.

We may also disclose your data to public authorities where there is a legal obligation to do so.

6. Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to clinicamuvi@gmail.com. You may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. Security

We apply technical and organisational measures to protect your data against unauthorised access, loss or alteration.