Terms of Service

Last updated: June 2026

1. Service provider details

2. Purpose

These terms govern the distance contracting of the online physiotherapy services offered by Clínica MuVi through this website, including the online assessment, follow-up sessions and monthly programmes. Placing an order implies acceptance of these terms.

3. Services and prices

The online services available and their prices are as follows:

• Online assessment: €59
• Follow-up session: €39 (available only after a prior assessment)
• Monthly programme: €119

Prices are shown in euros and include applicable taxes. The price that applies is the one in force at the time of contracting.

4. Contracting process

To book a service, you select the desired service, complete payment through the secure gateway and then book your appointment in the online schedule, choosing the day and time. You will receive your payment receipt by email and confirmation of your appointment with the video call link.

5. Payment

Payment is made online through Stripe, a payment service provider that processes the transaction securely. Clínica MuVi does not store your full card details. Stripe is a US-based provider; the processing of payment data is governed by our Privacy Policy and by Stripe's terms.

6. Right of withdrawal

As a consumer, you have 14 calendar days from the date of contracting to withdraw from the service without justification, by notifying clinicamuvi@gmail.com.

Important exception: if you expressly request that the service begin before the 14-day period ends and the service is fully performed, you will lose the right of withdrawal once it has been provided. If the service has started but not been completed, the proportionate amount for the service already provided may be charged.

7. Refunds

Where a refund applies, it will be issued through the same payment method used for the purchase, via Stripe, within the legally established period. If you cannot attend a booked appointment, please contact us in advance to reschedule.

8. Nature of the service and liability

Online physiotherapy services are provided by a registered physiotherapist and do not, where required, replace an in-person assessment. In the event of warning signs (sudden severe pain, loss of strength, altered sensation, fever or serious trauma), you should seek in-person medical care.

9. Customer support and complaints

For any enquiry or complaint you may write to clinicamuvi@gmail.com. The European Commission also provides consumers with an online dispute resolution platform available at ec.europa.eu/consumers/odr.

10. Governing law

These terms are governed by Spanish law. Any disputes shall be subject to the courts that apply under consumer protection regulations.